Refund policy

All sales are final Vyapzio is digital software sold by Vyapzio Technologies, Pune, Maharashtra. A licence key is generated and delivered by email as soon as a payment succeeds, and it cannot be returned or resold. All sales are therefore final.

No refund once payment is made Once a payment has been made, it is not refundable. This includes change of mind, buying the wrong product, deciding you do not need the software, not using the licence, closing your business, changing your accounting software, failing to install the app, or discovering that a feature you assumed existed is not part of the product. The feature list, documentation and FAQ are published before payment so you can decide first. Please read them, and email contact@vyapzio.in with any question, before you pay.

No refund once a licence is activated Once a licence key has been activated, or used to issue an invoice or any other document, the sale is complete and no refund, cancellation, return, exchange or credit will be given. A used licence cannot be restored to an unused state.

No free trial and no free tier Vyapzio is sold only as a paid licence. There is no free version or trial that creates a right to a refund after purchase. Every future update is included free for the life of the licence.

If something is not working If the software does not work as described, email contact@vyapzio.in with your licence key, the app version, your Windows or macOS version, the exact steps and any error message. We will investigate and work to fix genuine defects, normally through an update. You agree to give us a reasonable opportunity and a reasonable time to diagnose and fix the problem, and to install the update we provide. A bug report, a feature request, a missing feature, a compatibility problem with unsupported hardware or an operating-system version, a printer or network problem, or a delay in fixing an issue is not a ground for a refund.

Duplicate and failed charges If the same order was genuinely charged twice, or money left your account but no order or licence exists, email contact@vyapzio.in with the payment reference. After verification we will reverse the duplicate or unmatched charge to the original payment method. A failed payment is normally reversed by your bank automatically and no licence is issued. This is the only refund route, and it does not apply once a licence has been delivered and used.

Chargebacks and disputes Starting a chargeback or payment dispute for a delivered licence is a breach of the terms. While a dispute is open we may suspend the licence and deactivate its devices. If a chargeback is raised after delivery, we will provide the payment record, delivery email, activation record and these terms to the payment provider. We may also recover the amount, the dispute fee and reasonable recovery costs, and may decline future sales to the account.

Statutory rights Nothing in this policy excludes a right that applicable law says cannot be excluded. Where a mandatory consumer-protection law gives you a remedy that cannot be waived, that remedy applies despite this policy. Subject to that, all sales are final.

How to contact us Refund, payment and licence questions: contact@vyapzio.in or phone/WhatsApp 9423081267. Include the order reference or Razorpay payment id so we can find the payment quickly.