1. Who these terms are between
These terms are a legal agreement between you and Vyapzio Technologies ("we", "us"), Pune, Maharashtra, the seller of the Vyapzio desktop billing app. They apply when you buy a licence, create an account, or install or use the software. By paying for a licence you confirm that you have read, understood and accepted these terms, the refund policy and the delivery policy. If you do not accept them, do not pay for or use the software. Our support email is contact@vyapzio.in and our support phone and WhatsApp number is 9423081267.
2. The licence we grant you
A licence is a one-time purchase for one installed copy of Vyapzio on one computer. It includes every future update for as long as you hold the licence, and up to three device moves in any rolling 365-day period. The licence is personal to the buyer. It may not be resold, sublicensed, rented, shared, transferred to another person, or used to operate a billing service for third parties.
3. One licence, one computer
The licence is bound to one computer at a time. You may install the app on a replacement computer only by deactivating the old computer and activating the new one, within the device-move allowance. Reinstalling on the same computer does not use a move. Attempting to run one licence on several computers at once, or to bypass the device limit, is a material breach of these terms.
4. What you may not do
- Copy, publish or distribute the installers, licence keys or account access except for your own backups.
- Reverse engineer, decompile, disassemble or modify the software, except where the law expressly permits it.
- Remove, disable or circumvent licence checks, device limits or security features.
- Use the software to create false, forged or fraudulent tax documents, or for any unlawful purpose.
- Use another person's payment instrument, email address or identity to buy a licence.
5. Your data and backups
Your invoices, purchases, parties, stock and reports are stored on your own computer. You are responsible for your data and for keeping backups. The software provides scheduled local backups and an optional Google Drive backup, but you must verify that they run and that the backup files can be restored. We cannot recover data that was never backed up and are not responsible for data lost through hardware failure, theft, malware, user error, deletion, or an operating-system reinstall.
6. Updates
Every update is included free for the lifetime of the licence. There is no renewal fee, no yearly charge and no update window. We may add, change or discontinue features in future versions, and may stop supporting an operating-system version that the vendor no longer supports. Updates are provided as part of the licence; they are not a separate product and do not create a right to any particular future feature.
7. Payments, delivery and refunds
Payments are processed by our payment provider, Razorpay. After a successful payment one email is sent to the address supplied at payment. It contains your licence key, your invoice, the Windows and macOS installer links, and everything needed to sign in to the customer dashboard at app.vyapzio.in: for a new account a temporary password together with a one-click link to set your own password, and for an existing account a dashboard sign-in link. Delivery is digital and immediate; see the delivery policy. All sales are final. There is no refund once a payment is made and no refund once a licence is activated or used. The refund policy forms part of these terms. By paying, you accept that you are buying a digital licence that cannot be returned. Questions before payment go to contact@vyapzio.in or phone/WhatsApp 9423081267.
8. Support
Support is provided by email at contact@vyapzio.in and on phone/WhatsApp 9423081267, 10:00–18:00 IST, Monday to Saturday. When you report a problem, you agree to give us the information needed to reproduce it, including the app version, your Windows or macOS version, the steps you took and any error message. We will investigate and work to correct genuine defects through an update. Response and fix times depend on the nature of the problem. Support does not include custom development, on-site setup, data entry, hardware repair, network or printer repair, or training beyond the published documentation, unless separately agreed in writing and paid for.
9. Third-party services
Payments are processed by Razorpay. Email is delivered through our email provider. Optional Google Drive backups use your own Google account. Your use of those services is also governed by their own terms. We are not responsible for an outage, restriction or change made by a third-party service, or for a payment instrument, bank or network failure.
10. Availability and internet
The desktop app works offline. Activation and periodic licence checks need an internet connection; after a successful check the app keeps working offline for up to 30 days before it needs to check again. You are responsible for keeping a working internet connection for activation, updates and account access.
11. Termination
We may suspend or revoke a licence, without refund, if you breach these terms, attempt to bypass licensing, resell or share the licence, use the software for fraud, or initiate a chargeback after delivery. On revocation, the licence key stops working and activated devices may be deactivated. Clauses that by their nature should survive termination, including payment, refunds, liability and governing law, continue to apply.
12. Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, loss of profit, loss of business, loss of goodwill, or loss or corruption of data. Our total liability for all claims relating to a licence is limited to the amount you paid for that licence. Nothing in these terms excludes liability that cannot lawfully be excluded.
13. Indemnity
You agree to indemnify us against claims, losses and costs arising from your unlawful use of the software, your breach of these terms, or tax documents you create with it.
14. Governing law and jurisdiction
These terms are governed by the laws of India. Subject to any mandatory consumer-protection forum, the courts at Pune, Maharashtra have exclusive jurisdiction.
15. Changes and contact
We may update these terms for future purchases. The terms in force when you bought your licence continue to apply to that purchase. Questions about these terms go to Vyapzio Technologies, Pune, Maharashtra — email contact@vyapzio.in, phone/WhatsApp 9423081267.
